Customer Service

See below for information about your order and answers to commonly asked questions.

Thanks for shopping at dekor butik.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card issuer’s policies.

Custom Orders
Custom orders are final sale and not refundable. This includes custom furniture, window coverings, cut fabric, or any item not in inventory at our retail location.
Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dekorbutik.ca.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@dekorbutik.ca and send your item to this address: dekor butik, #5, 4655 37 Street SW Calgary AB .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to dekor butik.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Book a consultation today with one of our window covering experts. We will help you choose the perfect solution for your needs.

Fill out our online form to quickly get a quote on custom window coverings. Someone from our team will be in touch shortly!

Custom window coverings from premium suppliers such as Hunter Douglas, Alta Window Coverings, Graber Blinds, and Maxxmar Window Coverings.

View our collection of stylish furniture & decor online or in store.

 

 

 

 

Our Fall Sale is on now!

Winter Clearout on Now!

New SALE mark downs - 50% off.

Use code DBWINTER20 at checkout for 20% off sitewide - we're clearing out for our spring collection coming March 18.

Shop in store and save on all floor model furniture, lighting and area rugs - 20 -50% off.

Sale on now thru March 11, 2024.